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If you purchased your existing subscription from a reseller not from the Adobe website , and received a redemption code in a country where you can also purchase directly from the Adobe website: This plan is not sold through the reseller channel. Make sure that you typed the code correctly. Help with redemption codes Search. PREP character alphanumeric example: I have an active subscription.

If you redeem a redemption code with a different Adobe ID for the same or different plan or product, your subscription runs parallel to your existing paid subscription. Sign in or create an Adobe ID. If you purchased your existing subscription from a reseller not from the Adobe website , and received a redemption code in a country where you can also purchase directly from the Adobe website: If you purchased your existing subscription from a reseller not from the Adobe website , and received a redemption code in a country where you can also purchase directly from the Adobe website:. Visit Redeem your purchase. Here are some common questions and solutions. Do one of the following: Subscription — Student and Teacher Edition Redemption code required.

Scan through the options below and select the relevant offer for information on how to redeem your code. Your subscription is extended if you have the same product, and redeem with the same Adobe ID. Visit Redeem your Creative Cloud membership.

If you have a PUF subscription plan, the redemption premieer term is added to the end of the paid subscription term. If you purchased your subscription from a reseller You can purchase your subscription from any reseller that distributes Adobe products through redemption codes. A serial number is sent to you within business days. In this case, your redemption works in the same way as the subscription purchased from the Adobe website, except if your payment plan is Annual plan, paid monthly.

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Subscription — Retail Edition Redemption code required. Adobe offers different types of products and redemption codes.

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PREP character alphanumeric example: If you redeem a redemption code with the same Adobe ID for a different product, your subscription runs parallel to your existing paid subscription. I keep getting prompted for a serial number while trying to launch an app or sign in to my Creative Cloud account. Depending on the plan or product for which you want to redeem a code, choose one of these options:. In the credit card page, enter your credit card details, and click Save.

Learn how to redeem your Adobe purchase, convert a redemption code to a serial number, use a redemption code to activate an Adobe Creative Cloud membership or Acrobat DC subscription, and more.

Other codes—such as a numeric UPC code on your insert, card, or email—are not your redemption code. If you purchased your existing subscription from a reseller not from the Adobe websiteand received a redemption code in a country where you can also purchase directly from the Adobe website: Here are some common questions and solutions.

Contact Adobe Customer Care to cancel the existing paid subscription before the auto-renewal date. Enter the redemption code, and then click Redeem.

To skip entering credit card details, click Remind me later. On this page Redeem your code I have an active subscription. Make sure that the code you are entering is a redemption code and not some other type of code. For example, consider a scenario where you have an existing subscription to the Creative Cloud Photography plan with 20 GB of storage.

You can try signing in with a different Adobe ID or get premoere touch with us for assistance. This plan in not sold through the reseller channel. Troubleshooting redemption code problems Looking for quick answers?

Help with redemption codes

Download and install the software. Adpbe double-check that you do indeed have a redemption code, see Types of codes. Help with redemption codes Search.

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Your subscription runs parallel to your existing paid subscription if you redeem a redemption code with a different Adobe ID for the same product or a different product. Depending on the plan or product for which you want to redeem a code, choose one of these options: If you premieee your Adobe product from terware retailer or an Adobe reseller, you may have received a redemption code.

Redemption codes contain both letters and numbers. Non-subscription Education product Product code required.

Prfmiere a note of the displayed serial number. You can purchase your subscription from any reseller that distributes Adobe products through redemption codes.

How do I use a redemption code? In some countries, Adobe customers are served by Digital River, an authorized Adobe reseller.

However, you have a redemption code for the Creative Cloud All Apps plan. The redemption code and serial number are not interchangeable. All Apps User Guide.

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Not in North America? Subscription — Student and Teacher Edition Redemption code required.

For solutions to this issue, see Troubleshoot when Creative Cloud apps pgemiere for serial number. After the redemption code subscription term expires, Adobe resumes charging your credit card. Depending on whether you purchased your subscription with the same or a different Adobe ID, your redemption code is adjusted against your current subscription in different ways. Enter the redemption code for your product, and then pdemiere Redeem.

If you already have an active subscription, you can still use a redemption code for the same subscription or a different subscription.