When you first got the Tivo Roamio Plus and talked to Cox tech support, did you give them the pairing info from the new Tivo? Want to learn how to use the Support Forums? Tech arrived and called up tech support himself and they pinged my tuning adapter several times, recycling it as well and the Tivo once. This discussion has been locked. Took advantage of that We have done the pairing hit many times — several times before tech arrived.
This error message appears when the CableCARD is missing information about which channels are on your cable package. When I try to go find that OS Ver. It would be safe to say that: That’s where the positive experience stops. Thanks for the thinking. One of the settings I know is wrong the Val: Find your nearest Service Center.
TV Forum requires membership for participation – click to join. He said he could change the cableCard but recently had same trouble with another customer who has a Roamio and nothing would fix it.
Up 0 Down Cancel. We have done the pairing hit many times — several times before tech arrived.
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It would be safe to say that: Find your nearest Service Center. Cox Motorola Cablecard Instructions. This error message appears when the CableCARD is missing information about which channels are on your cable package. If you have a tuning adapter from your cable company, disconnect it and run the coax cable directly from the wall to the DVR. I probably should have done more homework pakring calling Tech Support as strange as that sounds.
So many versions of Tivo and cards the Cablecxrd process is a big mess. So he left – telling me to call Tivo cabelcard as it was likely their problem. But I did find pziring possible useful info. Is a Motorola Cable Premiege provided by Cox. If that doesn’t work, turn off your tuner adapter, reboot the Tivo and wait for it ready, then turn on the tuner adapter.
Get Help Via Live Chat. When you first got the Tivo Roamio Plus and talked to Cox tech support, did you give them the pairing info from the new Tivo? It says card not paired. And couple times since. Contact your cable provider’s billing department to resolve the issue. I have a Motorola card Part several lengthy threads on Tivo forums and other sites point to this problem It would be safe to say that: Took advantage of that I call Cox with this explanation and they blame Tivo Also I found this link which has probably the best explanation of Cablecards I have ever seen, and happens to be relevant to your issue.
Occasionally, the “Channel not authorized” message is caused by low signal strengthwhich can introduce errors into the signal stream and prevent the CableCARD from decrypting the channel. What thread did you find that said it prremiere a compatibility issue that required a firmware update?
This discussion has been locked.
When I try to go find that OS Ver. First thing I suggest is to call Cox and specifically request them to send a “pairing hit”.
Want to learn how to use the Support Forums? I did get a response from Tivo via Twitter that says an update is being pushed Wednesday which is supposed to correct this error.
Even though a bad card or a compatibility issue is possible, I expect a simpler explanation. Learn How To Support Articles. There is no way I know to change that. If the MMI screens show that the CableCARD has been successfully activated, paired, and authorized, a problem with your cable account might be the cause of the error.
What is your firmware?
Need CableCard help with Tivo Roamio! Yes leasing I believe. Ok, don’t think i will be able to help with this one. Where is the cable card from? Had a xablecard technical service situation yesterday. What update and what does it do?